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Your email password: change it, then update every device

Ang password ng email mo: palitan ito, saka i-update sa bawat device

Do all of it on the same day. A phone or computer that keeps trying the old password gets the whole office blocked by the mail server, because everyone in the office shares one internet address. Then nobody gets email.

Gawin lahat sa iisang araw. Kapag may phone o computer na paulit-ulit na sumusubok gamit ang lumang password, iba-block ng mail server ang buong opisina, dahil iisa ang internet address ng lahat sa opisina. Wala nang makakatanggap ng email.

New staff: set your own first password

Bagong staff: itakda ang sarili mong unang password

Nobody gives you an email password: you set it yourself, from a link sent to your personal email.

Walang magbibigay sa iyo ng password ng email: ikaw mismo ang magtatakda nito, mula sa link na ipapadala sa personal email mo.

  1. Give HR your personal email address (Gmail or similar) on your first day. The link goes there.
    Ibigay sa HR ang personal email address mo (Gmail o katulad) sa unang araw mo. Doon ipapadala ang link.
  2. When your accounts are ready, you are emailed "Set the password for your TechStone accounts" at that address. Press Set your password in it. The button works once, for 48 hours; if it has run out, reply to that email and another is sent.
  3. Type your new password twice, 12 to 36 characters with no spaces, and press Set my password. The same password opens both your email and the Dash. Then set up your email on each device (parts 2 and 4).
    I-type ang bagong password mo nang dalawang beses at i-save. Saka i-set up ang email mo sa bawat device (part 2 at 4).

Forgotten your password later? Ask the General Manager, a director in Finance or the Managing Director to email you a link to set a new one ("Set a new password for your TechStone email"). It works once, within an hour, and does not change your Dash key. Forgot Password? at https://mail.tek-stone.com also works, but only if your mailbox has a recovery email set.

Still cannot get in, or the link never comes? See Setup and passwords.

Hindi pa rin makapasok, o hindi dumarating ang link? Tingnan ang Setup and passwords.

1. Change the password

1. Palitan ang password

  1. On a computer, open https://mail.tek-stone.com and log in with your email address and your current password. Use this page: the webmail screen cannot change a password.
    Sa computer, buksan ang https://mail.tek-stone.com at mag-log in gamit ang email address mo at ang kasalukuyang password. Gamitin ang page na ito: hindi napapalitan ang password sa webmail screen.
  2. On the General tab, under Authentication, press Change password.
    Sa General tab, sa ilalim ng Authentication, pindutin ang Change password.
  3. Type the new password in New password and again in Confirmation password (repeat), then your old password in Current password (confirm changes). At least 6 characters; a longer one you use nowhere else is better.
    I-type ang bagong password sa New password at ulitin sa Confirmation password (repeat), saka ang lumang password sa Current password (confirm changes). Hindi bababa sa 6 na character; mas mabuti ang mas mahaba na hindi mo ginagamit kahit saan.
  4. Save it. Keep the new password somewhere safe. Never send a password by Viber or email.
    I-save ito. Itago ang bagong password sa ligtas na lugar. Huwag kailanman ipadala ang password sa Viber o email.

2. Put the new password on every device, today

2. Ilagay ang bagong password sa bawat device, ngayong araw

List every place your email is set up first: office computer, laptop, phone, tablet, Mac. Then do each one.

Ilista muna ang bawat lugar kung saan naka-set up ang email mo: computer sa opisina, laptop, phone, tablet, Mac. Saka gawin isa-isa.

New Outlook (Windows)

  1. Open Settings (the gear), then Accounts, then Email accounts.
    Buksan ang Settings (ang gear), saka Accounts, saka Email accounts.
  2. If your account shows a warning, select it and sign in with the new password.
    Kung may babala sa account mo, piliin ito at mag-sign in gamit ang bagong password.
  3. If it will not take the password: press Manage beside the account, remove it, and add it again (part 4).
    Kung ayaw tanggapin ang password: pindutin ang Manage sa tabi ng account, alisin ito, at idagdag ulit (part 4).

Classic Outlook (Windows)

  1. When Outlook asks for the password, type the new one and tick Remember my credentials.
    Kapag hiningi ng Outlook ang password, i-type ang bago at i-tick ang Remember my credentials.
  2. If it does not ask: File, Account Settings, Account Settings, double-click your account, type the new Password, Next, Done.
    Kung hindi humingi: File, Account Settings, Account Settings, i-double-click ang account mo, i-type ang bagong Password, Next, Done.

iPhone or iPad

  1. Settings, then Mail (on newer iPhones: Settings, Apps, Mail), then Mail Accounts, then your account.
    Settings, saka Mail (sa mas bagong iPhone: Settings, Apps, Mail), saka Mail Accounts, saka ang account mo.
  2. Tap your email address at the top, type the new password in Password, and do the same under Outgoing Mail Server (SMTP, the primary server). Press Done.
    I-tap ang email address mo sa itaas, i-type ang bagong password sa Password, at gawin din sa ilalim ng Outgoing Mail Server (SMTP, ang primary server). Pindutin ang Done.

Mac (Mail app)

  1. Mail, Settings, Accounts, choose your account, then Server Settings.
    Mail, Settings, Accounts, piliin ang account mo, saka Server Settings.
  2. Type the new password under Incoming Mail Server and under Outgoing Mail Server, then Save.
    I-type ang bagong password sa ilalim ng Incoming Mail Server at Outgoing Mail Server, saka Save.

Android, or any other mail app

  1. Open the mail app. When it says the password is wrong, tap the message and type the new password.
    Buksan ang mail app. Kapag sinabi nitong mali ang password, i-tap ang mensahe at i-type ang bagong password.
  2. If it does not ask, remove the account from the app and add it again (part 4).
    Kung hindi humingi, alisin ang account sa app at idagdag ulit (part 4).

An old phone, tablet or computer you no longer use: remove the email account from it, or switch it off. It is the device most likely to keep trying the old password.

Lumang phone, tablet o computer na hindi mo na ginagamit: alisin ang email account dito, o patayin ito. Ito ang pinakamalamang na paulit-ulit na susubok gamit ang lumang password.

3. Check each device

3. Suriin ang bawat device

  1. From each device, send yourself a short email and see it arrive.
    Mula sa bawat device, magpadala ng maikling email sa sarili mo at tingnan kung dumating.
  2. If one device still shows an error, do not keep pressing Retry. Remove the account on that device and add it again (part 4).
    Kung may device na may error pa rin, huwag paulit-ulit na pindutin ang Retry. Alisin ang account sa device na iyon at idagdag ulit (part 4).

4. Add the account again

4. Idagdag ulit ang account

Choose IMAP (not POP, not Exchange) and use these settings if the app asks:

Piliin ang IMAP (hindi POP, hindi Exchange) at gamitin ang mga setting na ito kung hihingin ng app:

SettingValue
Incoming (IMAP) servermail.tek-stone.com, port 993, SSL/TLS
Outgoing (SMTP) servermail.tek-stone.com, port 465, SSL/TLS
Usernameyour full email address
ang buong email address mo
Passwordyour email password
ang password ng email mo

5. Outlook says the password is wrong ("password mismatch") and you did not change it

5. Sinasabi ng Outlook na mali ang password ("password mismatch") pero hindi mo ito pinalitan

  1. Log in at https://mail.tek-stone.com with the same password. If that works, your password is right and the problem is the device, not the password. Do not change the password.
    Mag-log in sa https://mail.tek-stone.com gamit ang parehong password. Kung gumana, tama ang password mo at ang device ang may problema, hindi ang password. Huwag palitan ang password.
  2. New Outlook signs in to our mail through Microsoft's servers, so the error can come from Microsoft. Remove the account from Outlook and add it again (part 4).
    Ang New Outlook ay nagsa-sign in sa mail natin sa pamamagitan ng mga server ng Microsoft, kaya puwedeng sa Microsoft galing ang error. Alisin ang account sa Outlook at idagdag ulit (part 4).
  3. Until Outlook works again, read and answer your mail at https://mail.tek-stone.com.
    Habang hindi pa gumagana ang Outlook, basahin at sagutin ang mail mo sa https://mail.tek-stone.com.
  4. If the login at mail.tek-stone.com fails too, or everyone in the office loses email at once, stop trying and tell the managing director.
    Kung pumalya rin ang log in sa mail.tek-stone.com, o sabay-sabay na nawalan ng email ang lahat sa opisina, huminto sa pagsubok at sabihan ang managing director.